Program Management

HF Direct's Program Management team manages the implementation of each program from start to finish, acting as day-to-day liaisons with clients. They develop timelines and coordinate production, printing, and mailing.

This team is also responsible for updating project timelines, creative samples, and contact notes in the 24/7 client accessible area of our website.

Program managers work with our vendors to negotiate the best possible price and turnaround times for our clients. When the pricing estimate for a project is complete our coordinators submit formal quotes to our clients. All of our projects are priced using proprietary software system.

Each cost center (creative services, imaging services, data processing services, mailing services, estimated postage, and any miscellaneous services) is incorporated into the price model.

A formal Project Authorization form outlining the appropriate cost centers is submitted to the client for approval and signature. Upon receipt of the signed Project Authorization, the project is considered live.

The same proprietary software system generates invoices and budgets for each cost center and retains our clients' accounting history for two years prior to archival, making it a simple matter to give our clients accurate reports of their account standing and budget balances.